10 Year Limited Warranty
Limited five year warranty* on all HeatMaster TC Combination boiler & domestic water heater component parts, limited one year warranty on igniter.
Triangle Tube/Phase III Co. Inc. hereby warrants to the original user,
that the HeatMaster TC combination boiler & domestic water
heater when properly registered with our factory at the time of
purchase (as set forth below) to be free from defects in material or
workmanship. Triangle Tube/Phase III will repair or, at its option,
replace the component part under the conditions explained below.
*When the combination boiler has been used for something other
than single family residential application,
a. All labor charges asserted by any person in connection with the
inspection, repair and/or replacement of parts claimed to be defective.
b. All shipping costs of allegedly defective parts to and from TTP
c. Malfunction of parts due to improper application, delivery, installation,
maintenance or operation.
d. Failures resulting from: abuse, accident, negligence, insurrection,
riot, war, freezing, external damage of any kind or acts of God.
e. Damage caused by hard water, scale build-up, excessive oxygenation
or external leakage.
Triangle Tube/Phase III Co. Inc further warrants, to the
original user of the above HeatMaster TC Combination boiler &
domestic water heater, that the heat exchanger consisting of the
stainless steel heat exchanger and the outer steal tank shall be
free of water leaks during normal use and service for a period of
ten (10) years from the date of purchase. In the event that a water
leak should develop and occur within this limited warranty period
due to defective material or workmanship, we will replace the
heat exchanger assembly with the nearest comparable model
available at the time of replacement or repair same at our sole
option and at no cost to the original user except as set forth
Owners are responsible for selecting a qualified service provider
in addition to,
a. Following all instructions enclosed with the product.
b. Retaining all bills of sale or receipts for proof of proper installation.
c. Providing copies of all service and regular maintenance records.
d. Contacting your installer or dealer as soon as any problem or
defect is noticed.
e. Installing a carbon monoxide detector and alarm in the room
where the heating system is located and another installed in the living
area outside the bedroom(s). We require that CO detectors
with alarm be installed as CO is an odorless, colorless gas that
often goes undetected.
TRIANGLE TUBE/ PHASE III SHALL NOT BE LIABLE FOR ANY
SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
whether arising out of breach of warranty, breach of contract
THIS WARRANTY IS NOT TRANSFERABLE AND SHALL
APPLY ONLY IF THE APPLIANCE,
a- Is correctly installed by a qualified heating or plumbing contractor
whose principal occupation is the sale and installation
of plumbing, heating and/or air conditioning equipment
and the product is installed and/or operated according to
national, state or local plumbing, housing or building codes
and to the installation and/or operating instructions contained
in the installation manual provided with the units. The
install record, found in the installation manual, should be
filled in and submitted to Triangle Tube by the installer/contractor;
b- Is operated within the factory calibrated limits of temperature
c- Has been operated (a) utilizing the particular fuel for which it
was designed and equipped, as set forth in Triangle Tube’s
installation and service manual, (b) at an input rate not in
excess of the maximum input rate or less than the minimum
input rate showing on the rating plate attached to the
Appliance and with the appropriate automatic operating and
limit controls (and adequate expansion tank properly maintained
where applicable with the correct flue system installed
according to the manual);
d- Has been serviced on a periodic basis, at least twice a year,
to assure that it is working properly and has had all repairs
performed on it, as and when needed, by an experienced and
qualified heating mechanic, registered plumber or oil dealer
- Annual service/maintenance record must be presented
as part of claim, an d
e- Has adequate ventilation and a sufficient source of air, is
not exposed to any unusual atmospheric conditions including,
without limitation, exposure to foreign particles such as saw
dust and exposure to chlorine or other corroding substances;
and has used water which is not rusty, sandy, discolored and
registers a ph reading of between 6.6 and 8.5.
f- Has been registered within 30 days of installation. In some
states, registration is not required, but proof of installation is
THIS WARRANTY IS VOID AND SHALL NOT APPLY IF:
1. The Heatmaster TC combination boiler & domestic water
heater is not installed in accordance with Triangle Tube
Phase III’s installation and operating manual by an
experienced and qualified heating mechanic skilled in the
installation of Triangle Tube Phase III equipment; or
2. The failure or malfunction results from improper or negligent
operation, accident, abuse, freezing, misuse, fire, flood, an act
of God, unauthorized alteration or improper repair or maintenance;
3. The failure or malfunction results from failure to keep the
combination boiler full of water, free to circulate at all time
and with the combination boiler free of damaging water
sediment or scale deposits; or
4. The HeatMaster TC Combination boiler & domestic water
heater is used for non-potable applications such as direct
pool or process heating; or
5. The unit is used outside the United States, its territories or
possessions, or Canada; or
6. The failure or malfunction occurs on a component, control, air
TEN YEAR LIMITED WARRANTY
HEATMASTER TC COMBINATION BOILER & DOMESTIC WATER HEATER
vent or component part not solely manufactured by
Triangle Tube/Phase III; or
7. The system has not been cleaned prior to
installation. A thorough cleaning of the heating
system, using approved system cleaning agents is required
prior to installation of the Heatmaster TC combination boiler
& domestic water heater. The system should be treated
with an approved inhibitor for long term protection; or
8. Situating the combination boiler in an unsuitable location
or continuing use of the combination boiler after onset of
a malfunction or discovery of a defect; or
9. Improper electrical supply, and electrical
failures of all kinds including power surges and
lightning strikes; or
10. Combustion air contamination such as but not
limited to gypsum board dust, sawdust, air impurities,
sulfuric action or reaction, dust particles, corrosive vapors,
oxygen corrosion and chlorine reactions; or
11. Fuel impurities, improper fuel mixtures, improper fuel or
fuel / gas explosion.
12. The failure or malfunction results from failure to
keep the tank full of potable water, free to circulate at all time
and with the tank free of damaging water sediment or scale
13. Potable water is used in the unit with a chloride or
chlorine content higher than 125 mg/liter (see and contact
your local water distributor or supplier); or
14. Your home contains any type of water softener system and
the unit is not installed and maintained in accordance with
the manufacturer specifications; or
Non-metalic piping without an oxygen absorption barrier is
Any leaks originating at the piping connections located at the
top of the tank result in an outer tank leak.
17. The Warranty does not cover:
a. Production of noise, taste, odors, discoloration,
accident or rusty water.
b. Incidental property damage, loss of use, inconvenience or
other incidental or consequential costs.
c. Normal wear and tear.
d. Performance problems caused by improper sizing of
the appliance, expansion device, or piping.
e. Failures caused by operating the combination boiler in a
corrosive or contaminated atmosphere.
f. HeatMaster TC combination boiler & domestic water
heater moved from the original installation location.
g. HeatMaster TC combination boiler & domestic water that
have had their rating labels removed.
h. Damage to any other building components or
property due to water leakage, improper disposal or
discharge of condensate and improper discharge of flue
18. The failure or malfunction is the result of leakage/corrosion
due to improper use of thread sealant and/or
pipe fittings and fixtures with non ANSI standard
Any and all costs required to disassemble, remove, ship,
reassemble and reinstall a Heatmaster TC combination boiler &
domestic water heater or part there of are NOT COVERED under
this warranty and shall be borne by original user. Deliveries
under this warranty may be contingent upon TriangleTube/
Phase III receiving shipments of equipment from outside the
United States and Triangle Tube/Phase III shall not be liable for
any failure or delay in delivery due to any cause beyond its
For prompt warranty service, notify the installer who , in turn, will
notify the Triangle Tube distributor from whom he purchased the
HeatMaster TC combination boiler & domestic water heater. Any
component parts replaced under the Limited Five Year
Warranty or any heat exchanger replaced under the Limited Ten Year
Warranty shall only carry a warranty for the unexpired portion of the
original warranty. If the original user cannot provide proof of purchase,
the warranty shall begin from the date of manufacture as indicated
by serial number.
ALL THE WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY
EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED
WARRANTY SET FORTH ABOVE. Some states do not allow
limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
A) In order to gain coverage under this warranty the consumer is
required to register online within thirty (30) days of purchase.
(For first occupants of a new home, the date of
closing should be deemed the date of purchase)
THIS EXPRESSED WARRANTY IS MADE IN LIEU OF ALL OTHER
WARRANTIES, WHETHER EXPRESSED OR IMPLIED, GUARANTEES,
AGREEMENTS, AND SIMILAR OBLIGATION OF MANUFACTURER
WITH RESPECT TO THE REPAIR OR REPLACEMENT OF
ANY SAME OR SIMILAR PRODUCT. TRIANGLE TUBE/PHASE III®
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE OF ITS PRODUCT.
Any and all descriptions, specifications, instructions, drawings,
samples or models furnished to the original user do not constitute
This is our exclusive written warranty. It gives you specific legal rights,
but you may also have other rights which vary from state to state.
1. To register your product please visit www.triangletube.com.
2. Click on the “services” tab on the upper right-hand corner.
3. Select Product Registration.