For Product Safety Updates - click on the links below.
VOLUNTARY PRODUCT RECALL - PRESTIGE SOLO - SERIAL NUMBER STARTING WITH PT, PA, PEA, PB
PRODUCT SAFETY - VOLUNTARY RECALL - RISK OF POISONING BY CARBON MONOXIDE
Triangle Tube has recently carried out a risk assessment concerning the potential disconnection of the appliance adaptor during the normal service life of the appliance. This will not occur in normal operation but, in the circumstances where the appliance combustion has not been checked, this can result in damage to the appliance adapter resulting in a hazard of (CO) Carbon Monozide leakage into the living space. We are using every effort to ensure the highest level of safety is provided to the consumer and will arrange for a technician to attend to check and adjust the combustion settings of your boiler as necessary including making modification to mechanically attached the appliance adaptor if it is required. A rolling change was implemented to the production of the Prestige boilers from October 2019 with a change to the method of attaching the adapter. These current boilers are unaffected by the recall notice.
Health Canada Detail
Product Bulletin to Contracts and Distributors
Important Safety Information - Owners of Models xxx FAQs
Letter to Consumer
Letter to Contractor/Distributor
Field Modification Kits
Arranging your Boiler Inspection (link to Stericycle toll free number) provide pro-forma for completion of data
Product Recall Poster